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Privacy policy

Last updated 28 September 2026

Foxr Apps (“Foxr”, “we”) is a company based in India. This policy covers our website and every Shopify app published by Foxr and listed on our Shopify App Store page, including future apps. Use of our apps is also governed by our Terms of Service.

In short: we collect only what the apps need to work, we never sell personal data, and we delete store data when you uninstall.

1. Who is responsible

For store data, the merchant is the data controller and Foxr is the data processor acting on the merchant’s instructions. For our website and merchant accounts, Foxr is the controller.

2. What we collect

  • Merchant data: shop domain, store owner name, email, and country, plan and billing status, and the settings and content you create in the app (offers, bundles, videos, images, text).
  • Store and order data: order and product ids, line items, discounts, customer id and tags, and approximate location (country, state, city), only as needed to show offers and report results.
  • Storefront events: anonymous views, clicks, add-to-cart, and offer accept/decline events, with device type.
  • Website and support: what you send us by email or chat, and standard hosting logs (IP address, browser).

We do not store shoppers’ names, emails, phone numbers, street addresses, or payment card details.

3. How we use it

To run the apps, show analytics, bill through Shopify, give support, keep the service secure, and meet legal duties. We do not sell, rent, or share personal data for advertising.

4. Who we share it with

Only with Shopify and trusted service providers (such as hosting, database, and support tools) that help us run the apps, under contract and only for that purpose. A list is available on request. We may also disclose data if the law requires it, or to a buyer if our business is sold. Data may be processed in the United States, India, and other countries, with safeguards such as standard contractual clauses.

5. How long we keep it

We keep store data while the app is installed. When you uninstall, Shopify sends us a deletion request after 48 hours and we delete that store’s data. Analytics events are deleted after at most 400 days. Support emails are kept as long as needed.

6. GDPR and Shopify compliance

All Foxr apps support Shopify’s mandatory privacy webhooks, and we complete each request within 30 days:

  • customers/data_request — we give the merchant the data we hold about that customer.
  • customers/redact — we delete that customer’s data.
  • shop/redact — we delete all data for that store.

Where GDPR applies, we rely on contract (running the app you installed), legitimate interests (security and support), and legal obligation. A data processing agreement is available on request.

7. Security

We use encryption in transit (TLS) and at rest, verify every Shopify webhook, and limit staff access. No system is 100% secure. If a breach affects your data, we will tell affected merchants without undue delay so they can meet their own legal deadlines.

8. Your rights

Depending on where you live (for example under GDPR, UK GDPR, CCPA/CPRA and other US state laws, India’s DPDP Act, PIPEDA, or LGPD), you can ask to access, correct, delete, or export your data, or object to its use. Email hello@foxr.app. We will not discriminate against you for using these rights.

Shoppers: please contact the store you bought from first. The store sends your request to us through Shopify.

9. Merchant responsibilities

Merchants must have their own storefront privacy policy that mentions third-party apps, collect any consent their law requires (for example via Shopify’s cookie banner), and have the rights to any content, including videos and user-generated content, they upload or import.

10. Cookies and children

Our website does not use advertising cookies. Our apps may use an anonymous session id to count offer views, never for ads. Our services are for businesses and are not directed at children.

11. Changes and contact

We may update this policy and will change the date above when we do. For privacy questions, requests, or complaints, contact our Grievance Officer (as required by India’s IT Act, 2000 and DPDP Act, 2023) at hello@foxr.app. We reply within 24 hours and aim to resolve issues within 15 days.

Policy URL: https://www.foxr.app/policies/privacy-policy